Claims and Policy System (CAPS) Project
- Replace internal core legacy client-server systems with current web-based technology
- Provide easier access to information and reportability of data
- Improve system navigation and ease of use for WSI team members
- Enhance system maintainability
- Enable WSI to stay current with technology and take advantage of future enhancements
- Large, multi-year initiative with multiple releases
- Each release, refaces portions of core business systems into a new user interface, retaining data and programming logic
- Each release is managed as a major IT project per state requirements
- The consecutive releases require intense collaboration and dedication by many team members across WSI, ServiceLogix (vendor partner) and NDIT
- Includes continuous technology and business improvements as part of the process
- More adaptive to business needs because of minimal downtime for deployment of the release
- Minimizes risks and costs
CAPS Project Status
Completed
Releases 1–13
Scope: Employer Services, Workflow Mgmt., Claim Registration, Claim Maintenance Parts 1 and 2, Claim Reserves
Timeframe: July 2015–Oct. 2026
Actual Cost: $24,646,088
(11.8% under budget)
In Progress
Release 14
Scope: Claim Payments
Timeframe: June 2026–May 2028
Budget: $4,163,758
Remaining
Release 15–16
Scope: Medical, Legal, Rehab, Misc.
Expected Timeframe: 2028–2031
Expected Budget: $8M
myWSI Project
- Replace internal core legacy client-server systems with current web-based technology
- Provide easier access to information and reportability of data
- Improve system navigation and ease of use for WSI team members
- Enhance system maintainability
- Enable WSI to stay current with technology and take advantage of future enhancements
- Large, multi-year initiative with multiple releases
- Each release, refaces portions of core business systems into a new user interface, retaining data and programming logic
- Each release is managed as a major IT project per state requirements
- The consecutive releases require intense collaboration and dedication by many team members across WSI, ServiceLogix (vendor partner) and NDIT
- Includes continuous technology and business improvements as part of the process
- More adaptive to business needs because of minimal downtime for deployment of the release
- Minimizes risks and costs
myWSI Project Status
Completed
Releases 1–9
Scope: Employer, Provider, and Injured Employee Dashboards, Ergonomics, Safety, Payroll Reporting, DMP, OAI, Documents Upload, Prior Authorization, Chatbot, Premium Audit, OFROI, Injured Employee Forms
Timeframe: Aug. 2015–Oct. 2026
Actual Cost: $7,629,522
(5.5% under budget)
Remaining
N/A
myWSI Release 9 was the final major release of the myWSI Program. All future enhancements will be delivered through WSI’s maintenance and operational processes.
Team WSI Feedback on Major IT Projects
“The enhancements are amazing. The users are really loving the wages on the Claims page. Great work by everyone!”
“The functionality is very helpful for claims to do its job quickly and efficiently.”
“I really enjoy the functionality of CAPS. Each time a new release is deployed the functionality is great and easy to move around, work, and learn the new system.”
“Love the statement preview functionality, how you can make an adjustment and see the results realtime.”
“I love that we ‘open all’ from the folder; it is especially handy when you get a call and have to type in the claim. Now everything opens from there. I can’t wait until it all is complete!”
“Thanks for keeping our online resources moving forward. The updates really help make things easier and more useful for our customers, and it’s great to see that kind of progress.”
“These enhancements move WSI forward and create efficiencies for WSI and our customers.”
“Instead of facilitating document requests or processing incoming filled forms, we’re sharing information and learning more about the needs of our customers’ businesses each day. We have opened the door to a tailored experience for each individual customer.”
“One of the success stories is expanding our client (customer) base utilizing myWSI.”
“The new online payroll reporting is a great upgrade. For our employers to not have an access code to start the payroll report is a really good thing."