Monday, March 23, 2020 Categories:
Medical Provider All News
Medical Provider Billing
Medical Provider Pharmacy
Medical Provider Utilization Review

In response to the COVID-19 pandemic, WSI has made changes to business practices involving medical services. These changes are effective as of March 24, 2020. While many of WSI's employees have transitioned to working remotely, the expectation is for business to continue with minimal disruptions; however, below are areas where a medical provider may see changes.

Utilization Review

  • WSI will fax all recommendations, regardless of the preferred method of communication selected on the UR-C or UR-Chiro form.

  • A provider registered with myWSI may continue to access the recommendation online. 

  • WSI will waive the 90-day timeframe for surgery approvals.


Payment Processing

  • WSI will continue to issue checks weekly. Current turnaround time for a billed charge is approximately 40 days. Delays due to COVID-19 are not anticipated. In the event unforeseen interruptions occur, WSI will notify providers as soon as possible.

To stay apprised of the most current process changes and information, continue to check WSI’s website at

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For the most updated and timely information related to COVID-19, visit the North Dakota Department of Health website at, follow them on Facebook, Twitter and Instagram, and visit the CDC website at