Decision Review Office

Mission Statement: To provide personal and timely independent dispute resolution services and education to North Dakota workers.

The Decision Review Office (DRO) provides assistance to workers questioning decisions made on a claim. Enacted by the North Dakota Legislature, DRO seeks to assist workers with claim issues in a fast, fair, and independent manner. DRO is independent of the Claims Department of  North Dakota Workforce Safety & Insurance (WSI) and services are provided at no cost.

Workers are not required to request assistance from DRO following receipt of an administrative order. However, attorney fees will only be paid by WSI (up to established caps) if the worker first attempted to resolve the disputed order by requesting DRO’s assistance and at the point the worker prevails on further appeal of the order. To request assistance regarding an administrative order, a worker must send a written request to the office within 30 days of the mailing date of the order. A good faith effort to resolve the dispute is required to successfully complete the process. At the end of the process the worker will receive a letter from DRO explaining the results of the review and a certificate of completion explaining how to further appeal the order if the worker remains unsatisfied. A hearing request must be made within 30 days from the mailing date of the certificate of completion.


Decision Review Office brochure