Frequently Asked Questions (FAQs)

If you have a question regarding WSI programs or services you may find the answer under a link in this FAQ section. If you haven’t found the answer and still have questions, feel free to contact WSI customer service at 701-328-3800; toll free at 800-777-5033; or email us at ndwsi@nd.gov

General Medical Information

What is a Designated Medical Provider (DMP)?

A DMP is a medical professional or facility selected by the employer to treat work related injuries.

How should a DMP be selected?

Employers should select providers with knowledge and training to work with occupational injuries. This professional knowledge in work-related injuries enhances the implementation of appropriate treatment to positively impact the healing process. For further information on selection criteria see the DMP section on the website.

Can the employer attend medical appointment?

WSI encourages the employer to accompany the worker to the appointment when possible. The worker should always have the opportunity to visit with the physician in private. With the employer present the physician may take a few minutes to address any questions on restrictions or return-to-work questions to ensure everyone involved understands any limitations the worker may have.

What should I do if medical bills are being billed to me?

Medical providers should bill WSI for all medical treatment related to the claim. If WSI has made payment for the services, the medical provider can not legally bill you for any difference between the fee schedule amount and the amount they billed. If you receive a medical bill make sure the medical provider has the claim number and knows the bills should be submitted to WSI. If you are uncertain whether WSI will cover some medical bills you can contact our Customer Service Department at 701-328-3800 or 800-777-5033.