The Decision Review Office (DRO)
Mission Statement: To provide personal and timely independent dispute resolution services and education to North
The Decision Review Office (DRO) provides assistance to workers questioning decisions made on a claim. Enacted by the North Dakota Legislature,
the office seeks to assist workers with claim issues in a fast, fair, and independent manner. DRO is independent of the Claims Department of Workforce Safety & Insurance (WSI) and services are provided at no cost.
Workers are not required to request assistance from DRO following receipt of
an administrative order. However, attorney fees will only be paid by WSI (up
to established caps) if the worker first attempted to resolve the disputed order
by requesting DRO’s assistance and ultimately prevailed on further appeal of
the order. To request assistance regarding an administrative order, a worker
must send a written request to the office within 30 days of the mailing date
of the order. A good faith effort to resolve the dispute is required to successfully
complete the process. At the end of the process the worker will receive a letter
from DRO explaining the results of the review and a certificate of completion
explaining how to further appeal the order if the worker remains unsatisfied.
A hearing request must be made within 30 days from the mailing date
of the certificate of completion.
You may contact DRO by:
- Visiting our office
at 1611 East Century Avenue, Suite 402 in Bismarck, ND. No appointment is
necessary, but you may wish to call ahead to ensure a decision review specialist is available to
meet with you upon arrival.
- Calling (701) 328-9900 or 1-800-701-4932
- E-mailing us at: Decision Review Office
- Faxing (701) 328-9911
- Writing to 1611 East Century Avenue, Suite 402, Bismarck, ND, 58503-0780
Decision Review Office brochure